Trax Depot Cafe

Reviews about Trax Depot Cafe

• 1 / 5

  By Clara Manley
  I purchased food the day before today with the same two employees that I saw today, and was treated with a dismissive attitude by the older woman who works here.
  
  Yesterday's food purchase involved some eye rolling from the older woman and when I asked for a spoon (I didn't see it in the bag), she said "umm....I'm pretty sure I already put one in there." (Sarcastic tone, another eye roll). I found the spoon, but jeez, that attitude was unnecessary. How about "oh, I put one in already! If you can't find it come on back!" (I work in retail. I know how this works.)
  
  Today, I stopped by and grabbed a few napkins to wipe off my computer after it had been pulled from storage (I am just starting graduate school and a commute downtown). The older woman with red hair who works there removed the napkins from the community area after I began using them. Mind you, I grabbed two.
  
  I was still working on the computer, and I kindly asked for a napkin to get the final touches. This would be napkin number 3. I was told I had to purchase something, with 4 minutes until my train arrived. Now that's fine, and I would have purchased something, but I wish she would have informed me of their rigorous napkin/spoon conservation policy, which if it is exists, I'm totally cool with- go green!- but please just inform me or put up a sign and don't play passive aggressive hide and seek with me by literally removing the napkins at the sight of me taking two.
  
  But it didn't stop there. She then says, "you used too many napkins, that's why I removed them." While she continued her eye rolling. Seriously? Would I ever tell a customer "you tried on too many clothes," "you made a mess in the dressing room," "you can't have the hangers, you take too many..."? Also, I TOOK 2 NAPKINS! Lord forgive me for not knowing your napkin policy and that I should never ask for anything, even a spoon to eat my food with!
  
  I asked the younger employee for the name of their boss (she gave me a name, but didn't give me information), because at this point I had been treated rudely, with no friendliness or attempts to solve the issue with friendly communication, twice in two days. After not getting an answer from the younger woman (and that wasn't her job to inform me, I understood that), I asked the rude woman for her boss' contact information. Her response? "The boss doesn't speak to people." I can take your number and she will call you." Oh really, I can trust in good faith after our excellent exchange that you will inform your boss of a complaint against YOURSELF? Yeah, right! I took that as another indication that this woman thought I was stupid, and was dismissing me, and that was very insulting.
  
  Like I said I work in retail, and if I was dismissive, rude, didn't communicate with friendliness, and worst of all, did not allow access to a manager for a complaint, my boss would want to know about that! After I asked her again how to contact her boss, she ripped a paper towel from the back and handed it to me. Did we have to play this strange power game for a paper towel?
  
  Here's what you do in the future:
  1. Inform the customer of the policy upfront.
  2. Suggest a solution (in this case, offer a paper towel or suggest where I can find one).
  3. Be friendly and polite
  
  I politely requested that she think about her attitude towards customers, to which she replied "that wasn't attitude."
  
  Since I was denied access to their boss, I thought I'd write a review. The younger employee was polite, but her manager has been nothing but unfriendly to me. As a retail worker and daily commuter, I do hope this review reaches the boss, not to be punitive, but because customer service is extremely important. I did get a name of the boss- Wendy, please consider reviewing basic customer service with this older woman. The younger one was nothing but pleasant.
  May 08, 2017